Scheduling Coordinator

Employment Opportunities

SCHEDULING COORDINATOR

Communication Access

Start or enhance your career path with DEAF, Inc. Be affiliated with a nonprofit organization in the St. Louis Metro area that 100% completely supports and benefits the deaf, hard of hearing, and deafblind community! Be a part of an organization that nurtures your career and appreciates you.

POSITION: SCHEDULING COORDINATOR
CLASSIFICATION: PART-TIME, NON-EXEMPT
REPORTS TO: COMMUNICATION ACCESS DEPARTMENT MANAGER
LOCATION: ST. LOUIS, MISSOURI
SALARY: HOURLY WAGE COMMENSURATE WITH EXPERIENCE AND QUALIFICATIONS
OPENING DATE: DECEMBER 16, 2025

POSITION SUMMARY:

Deaf Empowerment Awareness Foundation, Inc. (DEAF, Inc.) is a 501(c)(3) non-profit organization that provides community support and 24/7 communication access services, including ASL interpreting and captioning/CART, for the deaf, hard of hearing, and deafblind communities. This position is primarily responsible for the identification, scheduling, and placement of ASL interpreters and captioners by performing the following duties, personally or alongside the department team. This position will work office hours as well as on-call.

Essential Functions and Responsibilities

Serve as the primary point of contact for scheduling inquiries, service quotes, and customer concerns
Manage and assign service requests using scheduling software, ensuring accuracy and timely fulfillment
Maintain and update scheduling software to track assignments, service provider and customer preferences, and other related information
Communicate effectively with customers, service providers, clients, and internal staff via phone, email, and other communication channels
Use sound judgment when assigning work to prevent service provider burnout and ensure service quality
Provide high-quality customer support while upholding professional standards and strict confidentiality
Develop and maintain strong relationships with customers, service providers, and the communities served
Stay informed on field-related legal requirements to ensure compliance
Notify management of any concerns related to scheduling, customer service, or interpreting services
Maintain organized records, submit necessary documentation, and attend staff/department meetings
Perform other duties as assigned by the Department Manager

Minimum Qualifications

Three (3) years of relevant work experience
Proficiency in Microsoft Office 365
Strong understanding of the importance of communication access
Flexible schedule to accommodate department needs
Willingness to learn industry culture and standards

Preferred Qualifications

Associate degree
Experience working in a nonprofit organization

Key Knowledge, Skills, and Abilities

Knowledge and ability to use various computer programs and applications
Exceptional verbal and written communication skills
Ability to work effectively under pressure and in high-stress situations
Strong multitasking skills, including handling multiple calls simultaneously
Active listening skills and the ability to implement constructive feedback
Ability to foster a cooperative and supportive work environment
Capacity to work both independently and as part of a team
Adaptability to fast-paced and evolving work conditions with shifting priorities
Strong customer service, phone etiquette, and interpersonal skills
Punctuality and availability for last-minute tasks as needed by the department

To apply:

Submit your application, cover letter, and resume to careers(at)deafinc.org.

EQUAL EMPLOYMENT OPPORTUNITY:

We are an equal employment opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability or any other status which may be protected by Federal, State or local law.