Thursday, March 19, 2020
Dear Community,
DEAF, Inc. has a tremendous obligation to continue to do business and fulfill our mission of supporting our deaf and hard of hearing community and ensuring access to communication. It is essential that we continue to do this while also ensuring the safety of our employees, visitors, and others.
COVID-19 AND SOCIAL DISTANCING
There continues to be much concern about the potential spread of coronavirus (COVID-19) and the uncertainty it is causing. One of the guidelines for limiting its impact includes “social distancing” to help protect yourself and others.
DEAF, INC. IS GOING REMOTE
All DEAF, Inc. Staff will continue to work remotely until further notice. Your experience will be seamless, though. We will be fully available as usual by videophone/phone and by email. Our work to promote access to communication will continue as diligently and passionately as ever.
We are closely monitoring the local, state, and federal responses to the pandemic. We will be updating our strategy as developments progress.
COMMUNICATION ACCESS – WORKING FROM HOME
If you now are facing that situation – transitioning to working from home and cannot participate in virtual meetings – we are here to help you with your needs. We want to make sure you have access to communication so you can successfully work from home. This is our top priority. Our Interpreting Department is ready to help! Contact our Coordinators at (314) 968-8868 or by an email to interpreting@deafinc.org. Our Interpreting Department will continue to provide 24/7 live, in-person Interpreting Services.
COMMUNICATION ACCESS – MEDIA
If during a Press Release, Announcement or Press Brief, you find that your preferred local news station (KSDK 5, KMOV 4, KTVI FOX 2, KPLR 11, or KDNL 30) did not provide Live Captioning or the Sign Language Interpreter is not included within the screen shot, we suggest you contact the below local listings.
Local Captioning / Interpreter on Screen:
KMOV 4:
For immediate Closed Captioning concerns contact their captioning hotline. Inquiries are to be followed up within 24 hours or one business day.
Email: captionsKMOV@meredith.com
Phone: 314-444-3377 or 314-444-6380
Fax: 314-444-3367
Written Closed Captioning complaints should be directed to the following:
Tom McKleroy, Captioning Coordinator
1 Memorial Drive
St. Louis, Missouri, 63102
Email: captionsKMOV@meredith.com
KTVI Fox 2 & KPLR 11 CW:
For immediate Closed Captioning concerns contact their captioning hotline. Inquiries are to be followed up within 24 hours or one business day.
Phone: (314) 213-7491
Email: captioning.inquiry@tvstl.com
Written closed captioning complaints should be directed to the following:
Program Manager
KTVI-TV
2250 Ball Drive
Maryland Heights, MO 63146
Phone: (314) 213-7460
Before sending a formal written complaint, it is recommended you first submit an inquiry. The station may be able to resolve your concern immediately without the need for a formal complaint. In any event, KTVI Fox 2 and KPLR 11 CW will respond to your written complaint within 30 days.
KSDK 5:
Immediate Complaints:
Phone: (314) 444-5219
Fax: 314-425-5348
engineering@ksdk.com
Written Complaints:
314-444-5290
314-425-5348
programming@ksdk.com
Mailing Address:
KSDK
1000 Market Street
St. Louis, MO 63101
KDNL 30:
Please use the contacts below only for Closed Captioning Issues. For all other concerns, please use the contact numbers and emails listed above.
PRIMARY:
Terrence Dupuis
314.436.4700
314.259.5758
tdupuis@sbgtv.com
SECONDARY:
Susan E. Domozych, Senior Paralegal
Sinclair Broadcast Group, Inc.
10706 Beaver Dam Road
Hunt Valley, Maryland 21030
410.568.1500
410.568.1537
sdomozyc@sbgi.net
If a response is not received or action is not taken by the local news station in a timely manner, you may then file a complaint at the federal levels below.
To file a complaint with FCC about captioning on TV, file here: https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=36040
To file a complaint with FCC about captioning over the internet, file here: https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106
If you wish to file a complaint with FCC in ASL:
Disclaimer: DEAF, Inc. may not be held accountable for accuracies of these resources listed above.
If you need assistance in filing a complaint, please do not hesitate to contact our Community Advocate at 314-714-6402.
If you have any questions, please do not hesitate to contact us at 314-714-6400 or email us at info@deafinc.org. We are here for you!
We appreciate your patience and understanding as we all navigate this challenge, together.
Sincerely,
Sarah Prechtel
Executive Director
25 E. Frisco Avenue
St. Louis, MO 63119
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