• Please show up at your appointments or meetings on time. Businesses and agencies are willing to provided interpreters and hate to see their expenses wasted.
• You must immediately notify all appropriate parties including interpreters on any change in scheduling. This includes coming in later than 30 minutes, absent, change of room, scheduled program, etc.
• If effective communication is not happening, even with using an interpreter, please stop the meeting and explain to the businessman, doctor or service provider that effective communication is not happening and request for a more-qualified interpreter or a deaf interpreter.
• If your interpreter is not qualified to meet your needs, please contact the counselor, department, and/or agency responsible for providing your interpreting services and request a change of interpreters.
• The interpreter will interpret everything you say to the hearing person and everything the hearing person says to you, the Deaf/HH person. Therefore, any communication you do not want interpreted should not be done in the presence of the interpreter.
• The interpreter is not there to hold information for you. If you fall asleep or miss something, it is your responsibility to ask your instructor or service provider to repeat.
• A sign language interpreter is provided to you to facilitate communication between you and the hearing person(s). This means the interpreter is not there to answer personal questions or give advice.
• If at any time anything is not clear or interferes with your understanding or communication, please let the hearing person know immediately. This includes but not limited to:
- Insufficient or inappropriate lighting, including during videos, or presentations that the lights are generally turned off; you may request to have some lights left on.
- Placement of the interpreter to stand or sit where you can see the presenter.
- Variation of placements needed due to circumstances (i.e. group in a circle or around table).
- Someone standing or walking between you and the interpreter
- Terminology or information that isn’t clear, ask hearing presenter to please repeat or explain in a different way.
- The presenter is talking too fast for the interpreter to sign clear enough for you.
- Too many persons speaking at the same time; ask that only one speak at time.
- The hearing person is asking the interpreter instead of asking, talking or looking at you, explain that it is important for the hearing person to deal with you, not the interpreter.
- Ask presenter to hold a few seconds for interpreting to be done in order for you to answer and participate in class.
• Questions about interpreting profession can be answered by interpreters only when not on assignment; questions about the deaf community should be directed to you, with assistance from the interpreter if you think it’s appropriate.
Return to: Etiquette
25 East Frisco Avenue
St. Louis, MO 63119
Monday - Friday
8:00 am - 4:30 pm
All times are in Central Standard Time (CST)
Interpreter Requests ...................... (314) 968-8868
Toll Free ......................................... (888) 898-DEAF
Fax ................................................. (314) 968-8872
Request Online Securely ........................ Click Here
We have interpreters on-call 24 hours a day, 7 days per week. We will always do everything in our power to find you an interpreter - no matter when you call. Rates are lowest during business hours, but we will always try to keep the prices low while maintaining high professional standards.
Call: (314) 968-8868
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